"Thank you so much for going to such great lengths to make sure our parents were taken care of during their recent fire and water damage problem they experienced. Service like your team displayed is rare in business these days, and we do not want our appreciation to go unstated.
What great teamwork your well-trained crews showed right from the initial contact through the final cleanup. The work, from the beginning estimate to the follow-up, fine tuning and final inspection and was done professionally, efficiently, and with great care to details.
We also appreciated the fact that your contractors were conscientious about preserving the condition of their home and belongings that they have had for nearly forty years. When the job was finished the area was well cleaned leaving little evidence to the huge amount of demolition that was required. You can be certain that we will continue to patronize your Service Master business for our needs going forward. Should you find the need to utilize us for a recommendation, please do not hesitate to call.
Thank you for a job well done."
- Fernando Hermosillo., February 6, 2016
"Steve Oliverio and his team made my disaster (fire in my home) bearable. They were at my home very shortly after they were contacted. I had no idea what was going to happen or how everything was going to get done. Steve took command of the situation in the kindest most competent way. He contacted Classic Cleaners in Livonia to take care of my clothing and textiles. They were on the job in hours. He lined up all the contractors needed to estore my home. And Steve gave me a service money can not buy- he took good care of me at time I was overwhelmed, not feeling well and unsure. Steve made things as good as they could be. I hope I never need him and his team again but I would call them again with out hesitation."
- Darleen Boynton., December 30, 2015
"I have had to use a different restoration company and was not very happy with the quality of work they did. ServiceMaster did excellent work and I would recommend them to my family and friends. Hopefully I will not have any situations in the future, but if I do...ServiceMaster is the company I will be calling hands down! I couldn't be happier with my basement!! Thanks so much! I truly appreciate the quality of service your team provided! Stephanie Kioepfer"
- Stephenie Koepfer., November 11, 2015
"First of all I was impressed with the quick response we received from Joe when the call was placed from our insurance company. Joe called me within 20 minutes of me filing a claim and was at our house 15 minutes later. He explained what would happen and what kinds of thing that the work crew would be doing. Sean and John arrived about 2 hours later and they did a very thorough job and were considerate of our belongings. They both expressed how sorry they were that this had happened and helped us in any way they could. I would definitely recommend ServiceMaster Excellence to my friends and family. My only concern was that even though they laid plastic down on the floor of our entry way to protect things, it wasn't taped down and I was concerned that they might trip on the plastic. Other than that, they were great."
- Sincerely, Jeanne Frazier., October 29, 2015
"Come very fast to help you. Good sevice and friendly thank you so much again service Master"
- Kim Scheib., October 20, 2015
"This is my 2nd time in the past few years I've had to call Service Master for water damage in my basement. As always, Service Master (Steve and crew) did an excellent job restoring my basement."
- Cindy Shepler., October 5, 2015
"Great service, great people. Always available and friendly. Sean was fantastic."
- Davang Shah., September 16, 2015
"Service Master came in the next day after our house flooded and worked until the work is done. The people are very professional, polite and responsive to our needs. We had a very good experience."
- Rob Dombrowski., September 11, 2015
"After calling Steve at ServiceMaster, his men were very prompt coming to our home to take care of the water damage we had experienced while we were out of town. Joe, the first to arrive, actually discovered more water damage than we had first anticipated. Thanks to Steve and his crew we can rest assured everything has been cleaned thoroughly and we will not have any mold problems in the future. They were also very accommodating and respectful of our time and home. I would definitely recommend their services in the future."
- Alice Britz., August 29, 2015
"Joe Cote was extremely helpful, patient and reassuring. All members of his team were polite and seemed knowledgeable. Joe was willing to work with my schedule to get repairs done which made a big difference. Also, ServiceMaster prices were more reasonable than the others. Thank you!"
- Sandi Kotch., June 25, 2015
"The team that worked on my house was great! They communicated well, were very thorough and did an overall wonderful job restoring my home after the water damage. It's an unfortunate thing to have to go through, but at least the experience that followed was positive."
- Erica Murdock., June 20, 2015
"They did every thing from start to finish and did a great job!!"
- Leann Mahoney., May 21, 2015
"Service Master did a great job. They were very caring and courteous. They were also very honest and were in and out relatively quick."
- Tom Timmis., May 21, 2015
"It's always easier when employees doing the work create a friendly atmosphere. I felt very comfortable and liked the way all my questions and/or concerns were handled. Fabulous!!!"
- Avette Bond., May 20, 2015
"The rapid response to my call and the quickly completed job."
- Nancy Joyce., April 17, 2015
"We were very impressed with Steve and his team. He not only explained everything thoroughly to us but also talked to our tenants. He went over & above helping us find a replacement for the parquet floors which had to be special ordered. We have already referred others to him & will continue to do so."
- Ron Young., April 15, 2015
"Friendly and professional workers. They seemed trustworthy, which is a big deal when they're spending so much time in someone's home. Very pleased with their work and their customer interaction."
- Kris Merritt., March 13, 2015
"I greatly appreciated the work that was completed and the timely fashion that it was completed. I know that as a verbal estimate, it was an estimate, but the price difference I was told on Friday when Sean left and the bill that was presented on Sunday was almost a 300 dollars difference"
- Erica Monahan., March 4, 2015
"The crews are professional on time and go over and above their task to provide service.
When coming in to drop off my new flooring,in the midst of the repairs, they found water shooting from the pipe on the Sump Pump. The line going outside had frozen. I was not at home. They not only disconnected the pump which was running and spraying water thru a seam in the pipe, they put a temporary pump in place. Then they ran a hose from it to my basement drain AND moved all of the furniture and an area rug out of harms way!! They came back every single day to check on it."
- Kate O'Brien., March 2, 2015
"you do good work"
- Elizabeth Barlow., January 31, 2015
"You took care of my problems without my having to "manage" the process. You dug right in, you showed up each day to check on progress, and your final invoice was less than your estimate. That's major."
- Dan Heffernan., January 28, 2015
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"Friendly, professional service which was quickly performed. Options to resolve issues were clearly explained and plan of action clearly defined. ServiceMaster freely put in the extra effort to see that we were completely satisfied."
- Trevor F., July 2012
"I was very happy with the speed with which they arrived after my phone call telling them my basement was under 4" of water! They also arrived each day after that to move the fans etc at the time they told me they would be here."
- Bonnie L., July 2012